Shipping Policy

Shipment processing time

All orders are processed within 14 days. 

State whether or not shipments or deliveries occur on weekends or holidays. Communicate what the customer should expect if your company is experiencing a high volume of orders, and if they should expect any delays. Let them know how you will communicate these changes. 

Orders within Canada of at least $100.00 (before tax) are shipped free via Canada Post. Free shipping is not available via FedEx.

Shipment to P.O. boxes or APO/FPO addresses

PO Box 2600 Toronto, ON M6P 1K8

Shipment confirmation and order tracking

Please allow 24 hours processing time for shipment confirmation and tracking number.

Customs, duties, and taxes

Customize the following: Senior Medical Depot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Customize the following: Senior Medical Depot is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

Add information whether or not you offer returns, how to start the return process, who is responsible for the cost of shipping a return, where they should send the return (note the carrier), and other details on what to expect when making a return or exchange. Include information on how long returns take to process and when customers can expect to see a full refund. 

For more information, email support tech@seniormedicaldepot.ca or our help center: http://www.seniormedicaldepot.ca/contact-us/